Privacy Policy

1. OUR COMMITMENT

At NEXO Technologies (Pty) Ltd, we consider the protection of your Personal Data to be of utmost importance. This Privacy Policy aims to clarify how NEXO and its affiliates (collectively referred to as "NEXO," "we," "us," or "our") handle the Personal Data they receive or collect.

We are committed to taking steps to protect your privacy when you use our website (www.nexo.app) or use any of our web or mobile applications (collectively the "App") and implementing business practices that comply with all relevant legislation, including:

The Protection of Personal Information Act 4 of 2013 ("POPIA")
The EU General Data Protection Regulation ("GDPR") where applicable

2. WHAT IS PERSONAL INFORMATION?

If we refer to "personal information" or "information" in this policy, we mean personal information as defined in POPIA. It includes, for example:

Your full name and surname
Email address and contact details
Identity number
Location information
Demographic information including your age and gender
IP address or cookie information
Information from your browser including your hardware model and operating system
Transaction details when you use our services

3. INFORMATION WE COLLECT

We generally collect, store and use the following information:

Information you provide directly when signing up or contacting us
Information from your devices when you interact with our App and Services
Information from online advertising and third-party analytics companies
Information from credit reference agencies and identity verification services
Information from publicly available sources

4. HOW WE USE YOUR INFORMATION

We use your information to:

Provide services set out in our agreement with you
Operate and manage your merchant account
Monitor and analyse our business operations
Contact you about our products and services (you can opt out at any time)
Improve and personalise our services
Comply with legal and regulatory requirements
Prevent fraud and ensure security

5. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention policies.

7. YOUR RIGHTS

Under POPIA and GDPR, you have the following rights:

Right to access: Request copies of your personal information
Right to rectification: Request correction of inaccurate information
Right to erasure: Request deletion of your personal information
Right to restrict processing: Request limitation of processing
Right to data portability: Request transfer of your information
Right to object: Object to processing of your information

To exercise these rights, please contact us using the details below.

8. COOKIES

We use cookies and similar technologies to improve your experience on our website. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our App.

Please note that third parties who advertise on our App may also use cookies, but we do not have access to or control over them.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

NEXO Technologies (Pty) Ltd

Email: [email protected]

Website: www.nexo.app